Famed for its bath bombs and commitment to animal welfare and environmental values, Lush is a global retailer of beauty, skincare, perfume and bath and body products. Similar to The Body Shop, the ethical retailer has a strong stance against animal testing and its soaps are palm oil-free. Its handmade approach gives it a unique niche in a highly competitive cosmetics sector and the business has grown considerably over recent years.
The retailer operates over stores in the UK and around globally. New concepts have seen Lush commit to fresh products, plastic-free packaging and a dedicated perfume library across flagship stores. Where possible, Lush makes products into solid form to negate the need for packaging and preservatives. Recipients could be scientists, campaigners, lobbyists, training specialists and young researchers. Lush marks its trademark, recyclable polypropolene black tub products with stickers of the actual creators of the product being sold.
The company also offers customers an incentive to recycle used black pots — for every five empty pots returned to store, customers can claim a free Fresh Face Mask. Most products have a shelf life of approximately 14 months, depending on the particular item. In Lush stores around the world, customers can book DIY parties.
The parties include games, skincare tutorials and the chance to mix and make your own products. Lush is currently exploring the use of recycled ocean plastic in its containers in collaboration with environmental non-profit Ocean Legacy Foundation.
Lush recently volunteered to pay the Living Wage to all its staff. It invited charities and non-profit organisations from around the world to engage in an open conversation around animal rights, human rights and the future of the environment.
The company produced 41 million products, of which Lush was founded in in the U. In it expanded into North America, establishing its headquarters and opening manufacturing facilities in Vancouver and Toronto. That is admirable and important to the target customer. At the same time, Lush is cognizant of providing a value and strives to build a relationship with its customers.
For example, the company gives customers extra incentives to shop, including the Black Pot Program that allows participants to exchange 5 empty Black Pots for a facemask. North American Lush sales have increased Then in , we opened our first U.
More than two decades later, Lush North America has gone from that single shop in Vancouver to nearly shops across Canada and the U. In , Ryan Campeau joined the Lush team as an entry level inventory controller in our gifts department. He was instantly captivated by the warmth of his colleagues, the fun work environment and the freedom he had to experiment and grow professionally. Danielle started working at Lush as a part-time holiday employee in in one of our Vancouver shops.
From her first position as a sales associate, Danielle quickly became a floor leader and eventually manager-in-training.
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