Why do someones likes disappear on Facebook? What happened to my Facebook likes? Why are likes disappearing on Facebook? What is the difference between Facebook likes and followers? Why do Facebook posts disappear?
Why are some of my friends missing on Facebook? How can I get my old friends back on Facebook? How do I restore my Facebook contacts? Can you tell who unfollowed you on Facebook? Can you find out who unfriended you on Facebook? Not only do they make us automatically defensive, but negative sentiments shared online can hurt our businesses. Because social media often acts as powerful word-of-mouth marketing , we want comments to work in our favor.
The pros of hiding negative comments on your Facebook Page are clear. The last thing you want is someone turning your post into a hotbed of controversy that has nothing to do with the original status. You should consider, however, the cons of hiding comments on Facebook.
If users notice—and many will—there can be a perceived loss of transparency. Social media is all about transparency , so people may not trust you, leading to a loss of customer loyalty. Deleting their comment may not do you much good. Remember that a bad customer experience turned into a good one can create some of our most vocal advocates for our brands in the long run.
Resolving issues for unhappy customers can turn them into loyal, raving fans. Show other users that your brand is ready to step up and resolve complaints.
If you can solve their problem publicly, other users will take notice. Many users will be willing to do this. Catch the comment early before it gets much visibility or any traction with engagement. There are some cases when you should always hide comments, if not delete them or ban their creators entirely. Hiding a comment on your Facebook Page may seem like an extreme option, but this option really is one of the tamer ones.
Deleting the comment ensures that no one can see it, and banning the user means they can never interact with your Page again. This will only be seen by you or your team, and allows you to flag users who may be an issue moving forward. If there are repeat problems, you may be able to spot them easier and act more decisively to ban them outright.
For example, sometimes someone will comment about my appearance on my professional Facebook Page. Here, I originally hid the comment, but later went back to delete it altogether when I really established a no-tolerance rule in my professional business.
Page admins, editors and moderators can hide comments on Page posts. Keep in mind: Hidden by This Page is only available from a computer or the Facebook app for Android at this time.
Hide comments. To hide a comment and its replies from a post on your Page:. To unhide a comment and its replies from a post on your Page:. Sort hidden comments. To sort comments on a post, you can use the dropdown menu in the comments section of a post. The comment ranking setting must be turned on in order to sort hidden comments.
Comment ranking is turned on for Pages by default, but you can turn it off at any time. To sort hidden comments on a post on your Page:. If a comment doesn't follow the Facebook Community Standards , you can report it from the comments section. Click next to the comment, then select Give feedback or report this comment.
You can ban the profile or Page that made the comment by going directly to the profile or Page. New Pages Experience. If you have Facebook access to a Page, you can switch into the Page on Facebook and hide comments on Page posts. After you hide a comment, you can report it from the comments section if it doesn't follow the Facebook Community Standards.
Next to the comment, click , then select Give feedback or report this comment. Was this helpful?
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